When will my order arrive? Delivery typically takes 7–14 days. Your exact delivery time may vary depending on your destination, the items ordered and the shipping option selected at checkout. We’ll prepare your order after payment is confirmed, and we’ll keep you informed if there are any unexpected delays.

How much does shipping cost? Available delivery options and their costs are displayed at checkout before you pay. The total can vary by destination, order size and selected service.

Can I track my parcel? When tracking is available, we’ll send the details to the email address used for your order once the parcel has been handed to the carrier. Tracking can take a little time to show its first update. If your delivery estimate has passed or tracking stops updating, contact us with your order number and we’ll be happy to help.

How do I request a return or exchange? Please contact us with your order number and the item you’d like to return. We’ll explain the next steps, eligibility and how to send it back. Keep the item and its packaging in good condition until we respond.

When will I receive my refund? Once an eligible return is received and checked, we’ll confirm the outcome and arrange any approved refund to the original payment method. Your bank or payment provider may need additional time to post it.

Return windows, condition requirements, exchange availability and any return-shipping costs depend on the applicable store policy and the reason for the return. Please contact us before sending anything back so we can guide you. If an item arrives damaged or incorrect, let us know promptly and include photos where possible.

We aim to offer products that are carefully selected and accurately described. Please check each product page for its specific materials, features, dimensions and care instructions, as details vary by item. Product photos are provided to help you assess the design; colours can look slightly different across screens and lighting.

For help choosing a size, understanding materials or checking whether an item suits your needs, contact us before ordering and include the product name or link. Follow the care guidance supplied with your item to help maintain its condition. If something seems wrong when your order arrives, contact us with your order number and clear photos so we can look into it.

How do I place an order? Choose an item and any available options, add it to your cart, then proceed to checkout. Enter your delivery details, select an available shipping method and review the full order total before confirming payment. You’ll receive an order confirmation by email; check your spam or promotions folder if it doesn’t appear.

Which payment methods can I use? The payment methods currently available for your order are shown at checkout. Options may vary depending on your location and checkout eligibility. Your payment is processed through the checkout; never send card details by email or message.

Can I change or cancel an order? Contact us as soon as possible with your order number. We’ll check whether a change or cancellation is still possible, but orders may already be in preparation or with the carrier. For any other question, reply to your confirmation email or contact our support team with your order number so we can assist.